It is estimated that as much as 80% of all information in the enterprise is unstructured or semi-structured data living in emails, text, voice and video. Enterprise search is no longer a simple convenience, it is critical to your company’s continued success.

To complicate matters, the explosive growth of unstructured information in the enterprise has been accompanied by a steady stream and often confusing array of search technology and products grouped together under the “Enterprise Search” banner. Understanding these technologies and making the right choices is not easy. Making wrong or inappropriate choices can be very costly and can lead to lost opportunities, revenue or competitive standing.

A sophisticated customer information management system is used internally to support the fulfillment of services. This distributed system is used by both its internal employees as well as the fast network of suppliers.

One Size Does Not Fit All – Information Retrieval Strategies that Meet Your Business Needs

• Sales departments want to view search results by market segment.
  
• Pharmaceutical researchers want more powerful Conceptual Search capabilities to “mine” medical literature to discover new gene therapies.
  
• Customers need to quickly find products by price, brand and other features.
  
• Legal professionals need to quickly understand the major themes or concepts in a large collection of emails toprepare for a case.
  
• Data sets in multi-party litigation can be very large (millions of documents).
  
• Review and culling time is expensive and error prone, especially in multi-party litigation.
  
• For international litigation, content may be written in multiple languages.
  
• Boolean and keyword search are inadequate for finding documents that do not contain the search terms but are still relevant.
  
• Security in multi-party litigation is paramount.
  
• De-duplication and near de-duplication technologies may be required to minimize the number of documents thatneed to be reviewed.
  
• Cross lingual search capabilities may be required to search content in multiple languages.
  
• Conceptual search technologies may be required to assist user in formulating queries and finding documents that contains same meaning but different keywords.
  
• Scoped search capabilities may be required to secure a group of documents.
  

Each of these scenarios requires a carefully planned information retrieval strategy to serve the needs of the user and to find the hidden opportunities for your business. Lawyers and research scientists may need strong clustering and visualization capabilities to understand important concepts in large data sets. Retail customers may require parametric search capabilities to refine results to products they are most interested in.

Our process starts with understanding your process. We evaluate your information and how it is organized, work with you to define information retrieval goals and most importantly, we evaluate the relevance, quality and value of the results.

The Cost of Getting It Wrong

In legal electronic discovery (e-discovery) finding, reviewing and analyzing the right information can mean the difference between winning and losing a case.

The Discovery Process Poses many Challenges to Organizations:

• Data sets in multi-party litigation can be very large (millions of documents).
  
• Review and culling time is expensive and error prone, especially in multi-party litigation.
  
• For international litigation, content may be written in multiple languages.
  
• Boolean and keyword search are inadequate for finding documents that do not contain the search terms but are still relevant.
  
• Security in multi-party litigation is paramount.