Business Process Outsourcing is Highly Desirable for Today’s Competitive Business Environment

What is Business Process Outsourcing?

Business process outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider, who then owns, administers, and maintains the selected processes based on established and quantifiable performance goals. BPO solutions are classified into two types: horizontal offers (those that may be used across sectors) and vertical-specific solutions (those that demand specific industry vertical process knowledge). In 2017, Africa, the Middle East, and Europe spent more than $55 billion on business process outsourcing.

Business Process Outsourcing is the most potent weapon in an organization's armory, according to these statistics:

  • Business Process Outsourcing is viewed as a cost-cutting technique by 59% of businesses.
  • Processes are outsourced by 74% of IT companies.
  • The United States accounts for 85% of all outsourcing jobs.
  • 80% of organizations worldwide are pleased with their connection with their outsourcing partner.


What are BPO Services?

Business Process Outsourcing or BPO services enable businesses to have access to a team of skilled specialists for certain business procedures. An organization may not always be able to manage all business processes internally. Furthermore, certain business procedures in an organization are ephemeral in nature and should only be carried out for a limited time. In this situation, the corporation outsources or delegated its business activities to a third-party supplier of business process outsourcing (BPO) solutions.

In today's commercial environment, the BPO solution is gaining traction like never before. More so, as businesses continue to struggle to improve their efficiency in order to meet rising demand and be prepared for unforeseen occurrences during the epidemic.

Challenges Faced by Enterprises
  • Getting skilled laborers when needed is difficult.
  • Ensuring the greatest possible levels of client satisfaction.
  • Inability to achieve target productivity and efficiency levels in a process.
  • Rising operational expenses as a result of labor prices.
  • The organization's fundamental skills and business procedures are not given enough attention.

Key Advantages of BPO Services

As we can see, there is a vast list of services that are now being outsourced. Business Process Outsourcing has several advantages, the most important of which are listed below:

  • Reduces expenses for the company
  • Access to a team of subject matter experts
  • HR employees will have more time to focus on essential duties.
  • Increased customer service quality
  • Effective business environment management
  • Company culture transformation

The Digital Group's (T/DG) BPO employees are committed to meeting customer needs and continuously enhancing service effectiveness. Organizations benefit from the skilled and successful BPO services we provide. Want to learn more about how T/DG's Business Process Outsourcing services may help your company benefit from cost savings and increased efficiency?

Visit our BPO solutions page to learn more, or send us an email at, and a member of our support team will contact you.
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