Infographics: Highlights Of Interesting Statistics About The Global Business Process Outsourcing (BPO) Market

To correctly use business process outsourcing, you must be aware of a number of key BPO trends, statistics, and data. Knowing what is happening in the market is essential if you are currently thinking about BPO for your company. Below are some interesting facts. 

Few Interesting Facts About Global Business Process Outsourcing (BPO) Market

1. Global BPO Market Growth:
  • 2017: $269.47 billion
  • 2022: $312.21 billion  
  • 2027 (Expected): $374.755 billion
  • 2032 (Expected): $460.69 billion
2. Benefits of Outsourcing:
  • 65% of companies and businesses could focus on core functions. (Deloitte)
  • 63% of companies and businesses reduce their expenses through outsourcing. (Deloitte)
The source for above facts is EarthWeb: Outsourcing Statistics 2023 (US & World)

3. IT Outsourcing and Small Businesses:
  • 92% of G2000 companies use IT outsourcing. (Deloitte)
  • 37% of small businesses outsource at least one business process. (Clutch)
  • 24% of small businesses outsource to increase efficiency. (Clutch)
The source for above facts- is

4. Cloud Computing and App Development:

  • 90% of companies consider cloud computing enabled in outsourcing. (Deloitte)
  • 60% of organizations outsource app development. (Computer Economics)

The source for above facts- is

5. Cost Savings and HR Outsourcing:
  • Companies that outsource HR can save an average of 27.2%. (NAPEO)
  • 70% of companies outsource primarily for cost reduction. (Deloitte)
Source for above facts-

6. Outsourcing Trends and Logistics:
  • 45% of companies planned to increase outsourcing since the pandemic. (NTT)
  • 85% of logistics leaders expect an increase in outsourcing budgets. (Gartner)
Source for above facts-

The BPO services offered by The Digital Group are delivered by a global network of technology hubs with employees that provide sourcing options to fit a client's unique requirements, offering efficient communication and services for the highest level of customer satisfaction. 

To know more about how T/DG's business process outsourcing services might make your organization more effective and save money, visit our website for BPO solutions or contact us by email at, and a member of our support team will get in touch with you.

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